Services
We see offline chargers and interrupted sessions as they happen. We look at every one, restart what can be restarted remotely and take the rest up with the manufacturer.
A charger fails overnight and nobody notices until the van will not make its route.
We watch your chargers and sessions every day and follow up on faults before the shift starts.
Charging monitoring
What you get
Faults caught overnight
Failed sessions and offline chargers flagged as they happen.
Follow-up handled
Remote restarts first, then the manufacturer, in order of impact.
One contact
A named person at jump.ac who knows your sites.
Charging monitoring
How it works
- 01
We monitor
Charger health, interrupted sessions and site load, every day.
- 02
We act
Faults are handled in order of how many vehicles they affect.
- 03
We tell you
You hear what happened and what we did about it.
Included
- Daily charger and session monitoring
- A message to you when a vehicle is affected
- Remote restarts and diagnostics
- Fault follow-up with manufacturers
- One named contact at jump.ac
Terms on this page
FAQ
Questions about charging monitoring
Who is charging monitoring for?
For fleets where a vehicle that is not charged means a missed route or a missed patient visit. If your vehicles leave early and nobody checks the chargers at night, this is for you.
What happens when a charger fails at night?
The fault shows up as it happens. We try a remote restart first. If that does not work, we let you know which vehicles are affected, so you can swap vehicles or chargers before the shift.
Do you repair chargers on site?
No. We diagnose remotely and take the fault up with the manufacturer or your installer, who does any on-site work.
Who do we talk to?
One named person at jump.ac who knows your sites, by email or phone.
Services
Other services
Charger setup
Problem: Chargers are installed, but each one runs in its own app and nobody has set up charging for your shifts.
What we do: We take over your chargers, whatever the brand, and set charging around your shifts.
Learn more
Smart charging and load management
Problem: Every van starts charging at full power the moment it plugs in, and the depot peak pushes up your grid fees.
What we do: We set up load management so the site stays under its grid limit and charges in cheaper hours.
Learn more
Cost and CO₂ reporting
Problem: Energy bills, public charging and driver reimbursements arrive separately, and nobody can say what charging the fleet costs.
What we do: You get one monthly report on energy, cost and CO₂ per site and vehicle.
Learn moreNext step
Talk to us about your fleet
Tell us how many vehicles you run and where they park. We reply within one working day with a suggested first step.